Customer Service Representative – Full-Time

Job Description

We are seeking a dedicated Customer Service Representative to join our remote team in Poolesville, Maryland.

• Handle incoming customer inquiries via phone, email, and chat with professionalism and empathy.
• Provide accurate information, troubleshoot issues, and resolve concerns efficiently.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with team members to improve service quality and customer satisfaction.

Skills needed: Excellent communication, problem-solving, and organizational skills. Ability to work independently and manage time effectively. Tech-savvy with proficiency in CRM and support tools.

Benefits include: Competitive salary ($50k-$60k/year), flexible work hours, work-from-home environment, health insurance options, paid time off, and ongoing training opportunities.