Customer Service Agent – Night Shift (Remote)

Job Description

We are seeking a Customer Service Agent for the Graveyard Shift (Work From Home) in Kelso, WA.

Responsibilities include:

• Providing exceptional support to customers via phone, email, and chat
• Resolving inquiries, troubleshooting issues, and offering solutions
• Documenting interactions accurately in the CRM system
• Maintaining a positive and professional demeanor during all communications
• Collaborating with team members to improve service quality

Skills needed:

• Excellent communication and problem-solving skills
• Self-motivated and reliable with strong time management
• Ability to work independently during overnight hours
• Technical proficiency with computers and common software

Benefits include:

• Work from home flexibility
• Competitive pay
• Paid training and ongoing support
• Health and wellness benefits
• Opportunities for career growth