Customer Service Specialist

Job Description

Join our team as an AT&T Customer Service Specialist in Berkeley, California!

Responsibilities:

• Assist customers with inquiries, billing, and service-related issues via phone and online channels.
• Provide accurate information and resolve concerns promptly to ensure customer satisfaction.
• Document interactions and follow-up actions in our system.
• Identify opportunities to up-sell or recommend additional services.
• Collaborate with team members to improve overall customer experience.

Skills Needed:

• Excellent communication and active listening skills.
• Problem-solving abilities and patience.
• Ability to work in a fast-paced environment.
• Strong organizational skills and attention to detail.

Benefits:
Competitive salary, health insurance, retirement plans, paid time off, and opportunities for growth in a dynamic environment.