Customer Service Representative – Full-Time

Job Description

We are seeking a dedicated Customer Service Representative to join our team working from home in Adelphi, Maryland.

Responsibilities include:

• Providing exceptional support to customers via phone, email, and chat
• Resolving inquiries, issues, and complaints promptly and professionally
• Documenting interactions accurately in the CRM system
• Upselling and promoting products/services when appropriate
• Collaborating with team members to improve service quality

Skills needed:

• Excellent communication and active listening skills
• Strong problem-solving abilities
• Self-motivated and reliable with a positive attitude
• Ability to work independently in a remote setting

Benefits include:

• Annual salary of $50,000-$60,000
• Flexible work-from-home environment
• Paid training and ongoing development
• Health, dental, and vision insurance options
• Paid time off and holidays