Retention Agent – Customer Facing

Job Description

We are seeking a Retention Agent – Customer Facing in Maricopa, AZ to engage with customers, resolve concerns, and foster long-term relationships.

• Proactively contact customers to address issues, improve satisfaction, and retain business.
• Identify opportunities for account improvement and upselling.
• Provide exceptional customer service via phone, email, and chat channels.
• Maintain detailed records of interactions and follow-up actions.
• Collaborate with teams to develop retention strategies and solutions.
• Stay informed about products/services to effectively assist customers.

Skills needed: excellent communication, problem-solving, empathy, and adaptability.

Benefits include competitive pay, health insurance, paid time off, and opportunities for growth in a dynamic environment.