Member Service Representative

Job Description

We are seeking a dedicated Member Service Representative in Chula Vista, CA to provide exceptional member support and foster positive relationships.

• Assist members with account inquiries, transactions, and service requests via phone, email, and in-person.
• Educate members on products, services, and account features to enhance their experience.
• Maintain accurate records and ensure confidentiality of member information.
• Resolve member concerns promptly and professionally, escalating issues when necessary.
• Collaborate with team members to meet service goals and improve processes.

Skills needed include strong communication, problem-solving, and interpersonal abilities. We offer competitive benefits, growth opportunities, and a supportive work environment.