Customer Service Agent – Work From Home

Job Description

We are seeking a Customer Service Agent – Work From Home in Baltimore, MD to provide exceptional support to our customers.

Responsibilities:

• Assist customers via phone, email, and chat with inquiries, orders, and issues
• Resolve concerns promptly, ensuring high satisfaction levels
• Document interactions accurately in our system
• Maintain knowledge of products and services to provide effective support
• Follow company policies and procedures to ensure quality service

Skills Needed:

• Excellent communication and problem-solving skills
• Self-motivated and able to work independently
• Strong time management and organizational skills
• Comfortable working remotely with a reliable internet connection

Benefits:

• Flexible work hours
• Competitive pay
• Comprehensive training and ongoing support
• Work from the comfort of your home in Baltimore, MD