Technical Support Representative

Job Description

We are seeking dedicated Technical Support Representatives in Hilliard, Ohio, to assist customers with technical issues via phone, email, and chat.

• Provide prompt and professional technical assistance to resolve hardware, software, and network problems.
• Diagnose and troubleshoot technical issues, escalating complex cases when necessary.
• Maintain accurate documentation of customer interactions and solutions.
• Collaborate with team members to improve support processes and customer satisfaction.
• Stay updated on product knowledge and technical skills.

Skills needed: strong communication, problem-solving, and customer service skills, technical aptitude, and ability to work in a team.

Benefits include: competitive pay, health insurance, paid time off, training opportunities, and a supportive work environment.