Retention Agent – Customer Facing

Job Description

We are seeking a Retention Agent – Customer Facing in Maricopa, AZ to build strong customer relationships and improve retention rates.

• Engage with customers via phone, email, and chat to address concerns and provide solutions.
  
• Identify opportunities for account renewal and upselling.
  
• Resolve customer issues promptly, ensuring high satisfaction levels.
  
• Maintain accurate records of interactions and follow-up actions.
  
• Collaborate with team members to develop retention strategies.
  
• Stay informed about product/service updates to assist customers effectively.
  

Skills Needed: Excellent communication, problem-solving, and interpersonal skills. Ability to handle challenging situations professionally.

Benefits: Competitive compensation, health benefits, paid time off, and career development opportunities.