Full-Time Member Service Concierge

Job Description

We are seeking a dedicated FT Member Service Concierge to provide exceptional support from home in Olympia, WA.

Responsibilities include:

• Assisting members via phone, email, and chat with inquiries, account management, and service requests.
• Delivering personalized, friendly, and professional customer service.
• Resolving issues efficiently and maintaining high satisfaction levels.
• Documenting interactions accurately in the CRM system.

Skills needed:

• Excellent communication and problem-solving skills.
• Ability to work independently and manage time effectively.
• Tech-savvy with familiarity in customer service platforms.

Benefits include competitive pay, flexible schedule, health coverage, and remote work environment.