Customer Service Agent – Graveyard Shift (Work From Home)

Job Description

We are seeking a dedicated Customer Service Agent – Graveyard Shift (Work From Home) based in Queens, NY.

Responsibilities:

• Provide exceptional customer support via phone, email, and chat during overnight hours.
• Assist customers with inquiries, complaints, and technical issues promptly and professionally.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to ensure high-quality service delivery.

Skills Needed:

• Excellent communication and active listening skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work independently and manage time effectively.
• Reliable high-speed internet and a quiet work environment.

Benefits:

• Work from home with flexible overnight hours.
• Competitive pay and performance bonuses.
• Health and wellness benefits.
• Ongoing training and career growth opportunities.