Full-Time Customer Service Advocate – 2nd Shift

Job Description

Join our team as a FT Work From Home Customer Service Advocate on 2nd shift in Emeryville, CA.

• Provide exceptional support to customers via phone, email, and chat, addressing inquiries and resolving issues promptly.
• Assist with product information, account management, and troubleshooting to ensure customer satisfaction.
• Maintain accurate records of interactions and follow-up actions in our CRM system.
• Collaborate with team members to improve service quality and processes.
• Adhere to company policies, confidentiality, and quality standards.

Skills needed include strong communication, problem-solving, and multitasking abilities.

Benefits include competitive pay, flexible scheduling, remote work setup assistance, health benefits, and ongoing training opportunities.