Full-Time Call Center Billing Representative

Job Description

We are seeking a Full-Time Call Center Billing Representative – Work From Home in Medford, MA to handle customer billing inquiries with professionalism and efficiency.

• Respond to customer billing questions via phone and email, providing accurate information and solutions.
• Assist with billing issues, payments, and account updates to ensure customer satisfaction.
• Maintain detailed records of interactions and transactions using company systems.
• Follow established procedures to ensure compliance and quality standards.
• Collaborate with team members to improve service processes and customer experience.

Skills Needed: Excellent communication, problem-solving, and organizational skills. Ability to work independently in a home setting and adapt to technology tools. Strong attention to detail and customer-focused attitude.

Benefits include: Competitive pay, flexible work hours, remote work environment, health benefits, and opportunities for growth.