Lead Customer Service Representative

Job Description

We are seeking a dedicated Lead Customer Service Representative in Yulee, FL to oversee daily operations and ensure exceptional customer satisfaction.

• Supervise and mentor a team of customer service associates
• Handle escalated customer inquiries and resolve issues promptly
• Maintain high standards of service quality and professionalism
• Assist in training new team members and ongoing staff development
• Monitor performance metrics and implement improvements
• Collaborate with other departments to enhance customer experience

Skills needed include strong communication, leadership, problem-solving, and organizational skills.

Benefits include competitive pay, health insurance, paid time off, and opportunities for growth in a dynamic environment.