Retention Agent – Customer Facing

Job Description

We are seeking a Retention Agent – Customer Facing in San Tan Valley, AZ to engage with customers, resolve concerns, and enhance satisfaction.

Responsibilities:

• Engage with customers via phone, chat, and email to address inquiries and retain business.
  
• Identify customer needs and offer tailored solutions to improve retention.
  
• Resolve issues promptly, ensuring positive customer experiences.
  
• Document interactions accurately and follow up as needed.
  
• Collaborate with team members to improve retention strategies.
  

Skills Needed:

• Excellent communication and interpersonal skills.
  
• Problem-solving and conflict resolution abilities.
  
• Customer-focused attitude and strong empathy.
  
• Ability to handle multiple tasks efficiently.
  

Benefits:

• Competitive pay and performance bonuses.
  
• Health, dental, and vision insurance.
  
• Paid time off and holiday pay.
  
• Opportunities for growth and development.